## Frequently Asked Questions ### Shoppers #### What is tree3? tree3 is a free online marketplace platform that allows influencers, small businesses, non-profit organizations, or simply anyone interested in participating in the rapidly growing online shopping movement the opportunity to **quickly and easily create their very own customized online store**. Promote and sell items on your personalized store that are fulfilled and shipped by third-party retailers and **earn a commission on every sale**. [**Click here**](https://vimeo.com/391597347) to watch a 3-minute video to understand the power of tree3. #### How do I create a tree3 user account? Simply visit any of the thousands of online stores Powered by tree3 and click [**Login**](https://portal.tree3.com/) to create a tree3 account. #### How do I manage my tree3 user account? Login to your account on any of the thousands of online stores Powered by tree3. Once logged in, hover your mouse over **[YOUR NAME’s] Account** in the top right to manage your account. #### How do I add or change my billing or shipping address? Login to your account on any of the thousands of online stores Powered by tree3. Once logged in, hover your mouse over **[YOUR NAME’s] Account** in the top right and click **Address Book** in the dropdown. #### How do I add or edit credit card information on my tree3 account? Login to your account on any of the thousands of online stores Powered by tree3. Once logged in, hover your mouse over **[YOUR NAME’s] Account** in the top right and click **Payments** in the dropdown. All credit card data is stored safely and securely on tree3’s PCI-compliant platform. #### What methods of payments do you accept? Stores Powered by tree3 generally **accept all major credit and debit cards**, including VISA, Mastercard, Discover and American Express. #### I earn rewards and loyalty points for shopping on certain retailer websites, like Nordstrom. Do I still earn Rewards and Loyalty Points from certain retailers if I make an online purchase on a store Powered by tree3? Yes! Simply enter login credentials (username and password) for any participating retailer to **earn Rewards and Loyalty Points**. You earn the same amount of points for purchases made on stores Powered by tree3 as you would if you were shopping on the retailer website. #### Why should I buy on a store Powered by tree3 and not buy directly on the retailer website? tree3 offers online consumers the conveniences of a universal shopping cart and one-click checkout on all stores Powered by tree3. This means that you can **buy items from multiple retailers in a single transaction** and will not be redirected to third-party retailer websites to complete a purchase. #### Does tree3 offer coupons and product discounts? Yes! tree3 **automatically applies online coupons at checkout when available**. tree3 also enables retailers and brands to post coupons exclusive to stores on the tree3 platform. #### What are your shipping policies? All orders are fulfilled and shipped by the third-party retailers, not by the online store or tree3. Each retailer has its own shipping policies. **Please visit a participating retailer’s website to review the shipping policy**. #### How do I track an item that’s been shipped to me? All orders are fulfilled and shipped by the third-party retailers, not by the online store or tree3. **Order confirmation emails sent by the participating retailer will include shipping and tracking information on your order**. #### How do I cancel an order? **Orders are fulfilled and shipped by tree3’s participating retailers**, not by the online store or tree3. Contact the retailer directly to cancel an order. #### How do I return an item? **Only participating retailers can accept product returns**. Check the order confirmation email sent by the retailer to locate your order number or go to the retailer’s website to review the return policy, or contact the retailer directly to understand your product return options. #### Can I create my own tree3 store? Yes! [**Click here**](https://portal.tree3.com/) to create and launch your own free store in minutes. Select your favorite retailers and brands, build customized product collections, edit your menu bar, upload your own logo, embed images and photos, and you’re up and running! Pretty cool, huh? #### How can I support my child’s teacher through ClearTheList? Reach out to your teacher to get their list URL or encourage them to build a list. From there, you can purchase back-to-school supplies. The supplies you purchase will be shipped directly to your teacher and funds from every item purchased will go to support your local school for this back-to-school season. ### Store Owners #### What is tree3? tree3 is a free online marketplace platform that allows influencers, small businesses, non-profit organizations, or simply anyone interested in participating in the rapidly growing online shopping movement the opportunity to **quickly and easily create their very own customized online store**. Promote and sell items on your personalized store that are fulfilled and shipped by third-party retailers and **earn a commission on every sale**. [**Click here**](https://www.youtube.com/watch?v=vfpsKTcOm4M) to watch a 3-minute video to understand the power of tree3. #### Who can create a tree3 store? **Anyone can set-up a tree3 store in minutes**. Store owners on tree3’s platform include: - Influencers - Non-profits & charities - Schools, PTA and club fundraisers - Teachers and educators - Entrepreneurs - Small businesses - Peer-to-peer marketers - Ambitious individuals! #### I want my own online store, but I don’t own a website and don’t know anything about building a website. Is it going to be a challenge to use tree3? No! You don’t need a website URL to create your own tree3 store because **we give you a free website**. You also don’t need to know HTML, Java, or any of that other techy mumbo-jumbo. Once your store is launched, you will be guided on how to access a Content Management System (CMS) where you can personalize your store. #### What is a store ‘Template’? When you create your store, you will be given an option to select a **template**. A **template is a pre-stocked store with hand-selected product collections** associated with a specific market category. For example, if you want to open an online pet store, selecting the “Pets” template will let you launch a store complete with collections of pet products sold and fulfilled by multiple retailers and brands. #### How much does it cost to build a tree3 store? **Your store is 100% free.** You also will not have to purchase inventory or assume other costs associated with fulfillment, shipping or managing returns. #### Can I create more than one store? Yes! **You can create up to 5 stores** all using the same username and password to login. #### I’ve created my tree3 store. How do I access my store admin to view activity, make changes to my storefront, change my profile, etc.? Access your tree3 store admin by going to [https://portal.tree3.com](https://portal.tree3.com/) and logging in. You can also go to your store website and clicking on **My Store**. #### How big is the tree3 catalog? tree3’s catalog has **millions of products that are fulfilled by hundreds of globally-recognized retailers and brands**. We are constantly adding to our catalog! #### How do I get paid? **You earn a commission for all Qualified Purchases**. Commissions vary by retailer and can range from 2% to 40% of retail price (commissions are not earned on tax or shipping expenses). Payments are made monthly via PayPal. #### Do I pay taxes on earnings? You may owe taxes on commissions earned. Please be aware that you are solely responsible for any taxes you may owe. #### Do users on my store benefit from coupons and product discounts? Yes! tree3 **automatically applies online coupons at checkout when available**. #### Can I invite others to help me manage my store? Yes! In your CMS, go to **Team** and click on ‘Invite New Member’. You can also determine what ‘role’ each invitee has: - Owners can manage all aspects of your store. - Editors can manage all aspects of your store other than change how you receive payment. - Viewers cannot make any edits to the store but can access reporting and analytics. #### How do I delete my store? [Click here](/content/store-delete-request/index.html) to request that we delete your store and we will confirm via email once it’s done. ### Retailers #### What is tree3? tree3 is a free online marketplace platform that allows influencers, small businesses, non-profit organizations, or anyone interested in participating in the rapidly growing online shopping movement the opportunity to **create their own customized online store**. Participating retailers and brands only owe a commission when a product is sold. #### How does tree3 market my product? Anyone can create a free online store on the tree3 platform in minutes to market and sell any merchandise sold by participating retailers and brands. Store owners can customize their store to promote and sell whatever merchandise interests their community. #### What are the requirements for a retailer or brand to sell on the tree3 marketplace? Participating retailers must: - Have their own online store complete with a checkout system. - Accept at least one (but preferably all) major credit cards. - Join an Affiliate Network. #### How much commission do I pay tree3 for a product sale? **What you pay in commission is up to each retailer**. Commission payable on a sale equals a percentage multiplied by the retail price of that product net of any applied discount. Shipping and tax are not included in the commission calculation. #### What is special about tree3? **tree3 is free** and anyone can create an online store to market any products. #### How long does it take to join the tree3 catalog? Once approved, please allow us up to a week to begin embedding your merchandise into the tree3 catalog. #### How much does it cost to participate in the tree3 marketplace? It’s 100% free to participate. You owe tree3 a commission only upon the sales of a product, and commissions are due only after your item return period expires. #### Can I, as a retailer, decide who can and cannot sell my merchandise? Yes. Our objective is to highlight your products on the most complementary stores powered by tree3. #### Who manages payment processing, product shipping, and fulfillment? Participating retailers manage payment processing, shipping, and fulfillment. #### What if something goes out of stock on my website? tree3 performs real-time inventory checks on your ecommerce website to ensure that product is available for sale.